NIKLAS CARE
Maintenance and service with NIKLAS CARE.
Maintenance, support and documentation within a clearly agreed framework. The scope of service is matched to your system.
THREE NIKLAS CARE SERVICE LEVELS
Essential, Plus and Priority compared.
The packages build on one another. Together, we determine the appropriate scope based on system criticality, shift pattern and the maintenance expertise available on site.
RECOMMENDED STANDARD
Service
NIKLAS CARE ESSENTIAL
NIKLAS CARE PLUS
NIKLAS CARE PRIORITY
Suitable for
A solid starting point for sites with their own maintenance team
Recommended standard for SMEs and multi-shift operation
For bottleneck systems with a high impact of downtime
Portal & machine records
Service portal and digital system record
Service portal and digital system record
Service portal and digital system record
Backups & versions
Annual backup and version check
Quarterly backup and version check
Quarterly check plus backup after service work
Remote support
4 hours of remote support per year
12 hours of remote support per year
24 hours of remote support per year
Qualified processing
Qualified handling starts on the next business day
Qualified handling starts within 8 business hours
Qualified handling starts within 4 business hours
On-site maintenance
—
One preventive on-site service day per year
Two preventive on-site service days per year
Reports & reviews
Concise annual condition report
Condition report after maintenance plus annual review
Quarterly review and highest reserved priority
Request package
— = not listed in the existing package details.
The stated response time refers to the start of qualified handling. Recovery time depends on the fault pattern and required action. Service hours, system boundaries and scope are defined in the individual quotation.
NIKLAS CARE SCOPE OF SERVICE
Services for ongoing operation.
NIKLAS CARE combines maintenance, support and technical documentation within a contractually agreed framework. System scope, contact channels, response times and inspection intervals are defined and transparent for your team.
01
System baseline & contacts
System scope, documentation, program versions, remote access, contacts and the escalation route are documented during onboarding.
02
Maintenance & condition checks
Agreed inspection intervals, visual and functional checks, wear assessment and prioritised actions provide a robust maintenance basis.
03
Support & response routes
Reports are documented, technically assessed and handled according to the contracted service level. Remote diagnostics and on-site service are coordinated transparently.
04
Condition assessment & documentation
Data-version checks, service reports and agreed condition assessments keep the system and its documentation up to date.
NIKLAS CARE CONNECT
Manage equipment records and service cases centrally.
NIKLAS CARE Connect brings the system file, documents, service cases and maintenance records together in one clear web interface.
INCLUDED IN EVERY NIKLAS CARE PACKAGE
Shared access to documents and service information.
Production, maintenance and our service team work from the same information. This makes requests easier to assess, resolve and document.
System file
Documentation, contacts and service history available in one place.
Service case
Report faults with the key information assigned directly to the system.
Maintenance and status
Track processing status, inspections and agreed actions.
We set up portal access and the digital system file together when the contract starts. Response time and service scope follow Essential, Plus or Priority.
NIKLAS CARE FOR OUR SYSTEMS AND THIRD-PARTY EQUIPMENT.
Maintenance agreements with a technical baseline.
Systems supplied or modernised by us can move directly into NIKLAS CARE. For third-party equipment, we clarify the technology, documentation, program versions and system boundaries during a site assessment.
01
OUR SYSTEMS & RETROFITS
Direct coverage for our systems
For systems supplied or modernised by us, we know the technology, software status and documentation. Service can start after project acceptance or retrofit completion.
02
THIRD-PARTY EQUIPMENT
Third-party equipment after a site assessment
Maintenance and service agreements for third-party equipment are available after a technical site assessment. Usable system documentation, accessible program versions and clearly defined system responsibility are required.
CLEAR SCOPE OF SERVICE
Distinguish maintenance, support and modifications.
NIKLAS CARE covers ongoing support and preventive maintenance. Statutory warranty rights and chargeable modifications remain clearly separate.
DEFINED INDIVIDUALLY
Spare and wear parts, travel outside the agreed area, third-party systems and project modifications may be charged separately. The exact boundaries are stated transparently in the quotation.
DISCUSS YOUR PROJECT WITH US
Which NIKLAS CARE package suits your system?
In a short consultation, we assess criticality, shift pattern, existing maintenance resources and required response coverage. You then receive a clearly defined proposal.